Your phone numbers

Before you can call anyone you need at least one number to call from. Fuse gives you two ways to get one.

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Renting a number through Fuse

These numbers are acquired and managed from inside Fuse. Renting one costs 2,500 credits, charged when you rent it. They can be used for:

• Outbound calling
• Inbound call routing
• Trusted calling and caller name registration, for US numbers
• Local presence across different regions

Because Fuse manages these numbers, it can configure how they behave on a call and, for US numbers, associate them with your business profile.

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Before you rent

Your team needs a business profile before it can rent any number. US numbers need your US business profile, which only has to exist. Numbers in other countries need a profile for that country, and for the United Kingdom, Australia, Belgium, Germany, France, Ireland, Mexico, New Zealand and Singapore it must be approved before you can buy, which can take up to about three business days. Canada needs a profile but no approval. Numbers can be rented in those 11 countries; in Germany, only local and mobile numbers are available.

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Adding a number you already own

You can also bring a number your business already owns, at no credit cost. Fuse runs a one-time verification call with a code to confirm that you control it. Once verified, the number can appear as your outbound caller ID on calls placed through Fuse. It joins automatic selection and gets a health rating like a rented number. Ownership stays with you, and adding it here does not transfer or replace your existing phone service.

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What stays with your existing phone service

A number you own is not managed the way a rented number is. These things work differently:

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Where to go next