Connect
1
Start in Fuse
Go to Settings → Integrations, find GoHighLevel and click Connect.
2
Pick one sub-account
HighLevel asks which sub-account to connect. The screen may say LeadConnector, HighLevel’s white-label name. Pick a single sub-account and allow access.
3
Turn on syncing
You land back in Fuse. In Settings → Integrations, choose GoHighLevel, open the Sync tab, tick Push contacts and activity under Push contact records, tick the matching Push company records setting if you want businesses too, and click Save. See contacts and companies.
One sub-account per Fuse team. Everyone on your team who connects GoHighLevel must pick the same sub-account. If you choose several sub-accounts, or the whole agency, Fuse asks you to connect again and pick one.
What Fuse sets up in your sub-account
GoHighLevel contacts have no LinkedIn or job title field, so Fuse adds two custom contact fields when you connect:
If the sub-account already has a text field with one of those names, such as LinkedIn, LinkedIn Profile or Title, Fuse uses yours instead of adding its own. If one of these fields is deleted later, Fuse adds it again on the next push.
Fuse also adds:
- The three engagement fields, the first time engagement sync runs, and the
fuse-opened,fuse-clicked,fuse-repliedandfuse-bouncedtags as people engage. - On every contact Fuse creates, the source FuseAI and the tag
fuseai, so you can filter on them and start workflows from them.
What syncs
When Fuse updates a contact or business that already exists, it only fills fields that are empty, as with every CRM. The exception is pushing selected people or companies, which overwrites their fields (see contacts and companies). A contact Fuse matches on phone for the first time is still only filled. Phone numbers are written in international format, and a number Fuse cannot read is left out.
A phone number can belong to several people, such as a company’s main line, so a person with an email is never matched to someone else’s contact on phone alone. If your sub-account allows only one contact per phone number and another person’s contact already has that number, Fuse does not push that person rather than merge them into the other contact.
A business with the same name as one of your companies but a website on another domain is treated as a different company. People are linked to the business their company is synced with, as soon as that business exists; someone you linked to another business keeps your link. If you turn off the company field on the Fields tab, Fuse does not link people to businesses either. A website that is a page on a shared platform, such as a Facebook page or a Yelp listing, is not used as a company’s domain.
Every hour, Fuse reads the emails and calls in the sub-account’s conversations and the appointments on its calendars, up to a month ahead. They show on the contact’s timeline in Fuse, and a campaign that skips people you have already contacted also skips someone you emailed, called or met through GoHighLevel. A contact’s timeline also shows its GoHighLevel notes and tasks. Text messages are left out, and so is an appointment once it is cancelled.
Opportunities and pipelines are not synced, and Fuse never writes to conversations or calendars.