Contact continuity comes first
Before applying the automatic mode you selected, Fuse checks whether this contact has answered a call from your team before. When it can, it reuses the number from the most recent answered call, including calls answered by voicemail and calls a teammate made. This gives the contact a consistent caller ID, and may improve recognition on follow-up calls.A previous number is not reused if it has been released, is waiting on compliance verification, or is no longer available to you. In those cases Fuse moves on to the automatic mode. Its health rating does not matter here: a contact who answered from a number rated unsatisfactory still gets that number, because it is the caller ID they are most likely to recognize.
Which numbers are eligible
A number is eligible when it is active, not waiting on compliance verification, and assigned to you. Team owners and admins can use every number on the team. The automatic modes below also leave out numbers rated unsatisfactory.The two automatic modes
Randomized Area Code
This mode rotates calls across your eligible numbers. It spreads activity more evenly and reduces overuse of any individual number.Despite the name, this is a rotation, not a completely random pick.
Closest Local Area Code
This mode selects the number geographically closest to the contact, when location information is available. When the contact has no known location, or none of your numbers has one (numbers you own never do), Fuse works down this order instead:- A number with the same area code as the contact’s phone. This only applies to US and Canadian (+1) numbers.
- Otherwise, a randomly chosen eligible number.
Where to go next
Business registration and number health
How numbers are rated, and what happens when none of them are healthy.
Your phone numbers
Renting a number through Fuse, or adding one you already own.